Shipping Policy

DressKiss aims to offer you a seamless shopping experience. All orders are shipped from our logistics center in Haicang District, Xiamen, Fujian, China. With stable shipping providers and a professional fulfillment process, we ensure your orders arrive safely.

Shipping Destinations
DressKiss currently ships to the United States only.

Order Confirmation

After your order is successfully placed, a confirmation email will be sent to you within 1 hour. Order processing will begin once the order is confirmed.

Order Processing Time

Our business week includes five working days, excluding Saturdays, Sundays, and legal holidays.
Orders are typically processed within 1–3 business days.
Order Cut-off Time: 5:00 PM EST. (6:00AM, GMT+8)

Shipping Time & Fee
We offer Standard Shipping and FedEx (Express Shipping) with varying rates and delivery times. The carrier for Standard Shipping depends on your country: China Post for the US, Royal Mail for the UK, and EMS for Canada and Australia.
Standard Shipping is applied by default. Expedited option (FedEx) available at checkout.
Free shipping is available for both options once a minimum spend is met. Please refer to the table below for specific fees and shipping time estimates.
The duration of preparing your items for shipping plus the delivery time is the total time to receive your order.

 
Total Delivery Time = Order Processing Time (1-3 business days) + Shipping Time
Please note that delivery dates may be subject to change due to inclement weather or holidays. Due to carrier restrictions, we are unable to deliver to P.O. Boxes, APO, or FPO addresses.Orders shipped to remote locations may experience extended delivery times.

Taxes and Duties
Any import duties, customs clearance fees, or local taxes are the sole responsibility of the buyer. These costs are not included in the price you pay at checkout. Your carrier will notify you of the exact amount once your package arrives in the United States.

Package Tracking
Once your order is shipped, we will send a confirmation email with the logistics tracking number of the package.  Tracking information may take a few days to update.You can always check the status of the package on the official website of the logistics company.

Lost or Damaged Package
If your package is lost or damaged during transportation, Please contact our customer service within 7 calendar days of receipt.
We will provide you with free re-shipping or refund services after confirmation.
Please file a claim within 7 calendar days of receiving the package and attach relevant photos (such as damaged products or packaging).

Customer Support
If you have any questions about the shipping policy or need to change your order, please contact us at the following methods:
* Email: service@dresskiss.com
* Support Hours: Mon-Fri, 9:00AM - 6:00PM (GMT+8)