Return & Refund Policy

1.Return
1.1.Return Conditions
(1) Returns must be postmarked within 30 days after the date of delivery.
(2) If you receive a damaged or defective item, please notify dresskiss Customer Service within 7 calendar days of receipt.
(3) All returned items must be in their original packaging, undamaged, and resaleable.
(4) Unavailable Return Items
The following cannot be returned:
•Personalised or made-to-order items
•Gift cards
•Sale items
1.2.Return Cost
(1) If it is because of product quality, wrong products, etc., we will bear the return shipping costs.
(2) If you don’t like the product, or it is not a product quality problem, which leads to the return, the shipping fee must be paid by the customer.
(3) No Pick-up service charge to be charged to the consumers for the return of a product.
1.3.Return Steps
It‘s bummed to us if you're not 100% satisfied with the items you received.
You can follow the steps below to make a return:
(1) Submission of Application
Consumers shall submit their application within the specified time by contacting customer service, and must provide the order number, a description of the issue, and any necessary photographic evidence.
(2) Review and Confirmation
We will review the return or exchange application within 2 business days, and will notify the consumer of the review result and specific instructions via email.
(3) Return Shipping
Once your return request is approved, we will provide the return address, a downloadable return label, and step-by-step instructions.
Note: Customers are responsible for downloading and printing the return label provided
You must properly package the item and send it back in accordance with the instructions. Please keep the tracking number safe when shipping your return.
(4) Product Inspection and Resolution
Upon receipt of the returned item, our company will complete the product condition inspection within 3 business days and process the refund or replacement accordingly.

Please Note: dresskiss reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return items belong in the NON-Returnable category
(4) Return without application.
2.Refunds
2.1. Refund Conditions
All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
2.2.Refund steps.
(1) When the returned item arrives at our designated return address, please inform us of the tracking number.
(2) The customer service will confirm the delivery status and process the return accordingly.
(3) The refund will be returned to the original payment account by default.
2.3. Refund process time
Refund method Refund process time：

The refund will be sent back to your original payment method. Processing times vary, but it usually takes 3 to 5 business days for the refund to appear in your account. If you still haven't received it after that time, please contact us for further assistance.

3.No Restocking Fee    
Dresskiss.com do not charge any restocking fees for any returned items.    

Email: 
service@dresskiss.com

Phone:
+86-17750623019

Return Address:
Room 1003, No. 20 Jinyuan Dong Erli,Jimei District,Xiamen City, Fujian Province, China 361022